Proactiq vs Freshdesk

Proactiq vs Freshdesk — customer support plus everything else

Freshdesk is an excellent customer support tool. But your business isn't just a support desk — you have deals to close, invoices to send, employees to manage, and projects to deliver. Proactiq gives you Freshdesk-level helpdesk capabilities plus an entire business OS at the same price.

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The pricing difference

Freshdesk
₹1,499–₹5,999/agent/month (Freshdesk Growth–Enterprise)
  • Only customer support — nothing else
  • Per-agent pricing gets expensive fast as you grow
  • No CRM, invoicing, HR, or project management included
  • AI features locked behind expensive Enterprise plans
  • Complex automations require technical setup
  • No WhatsApp integration on lower tiers
Proactiq OS
₹4,999/month flat — unlimited agents + all 18 modules
  • Full helpdesk + CRM + Finance + HR + Projects in one OS
  • Flat pricing — 10 agents or 100, same price
  • AI auto-reply suggestions included in every plan
  • WhatsApp ticket creation out of the box
  • One customer 360° view — tickets, deals, invoices all linked
  • Zero per-agent costs — scale your team freely

Feature by feature

FeatureFreshdeskProactiq
Helpdesk & ticketing
CRM built in
Invoice & billing
HR & payroll
AI reply suggestionsEnterprise onlyAll plans
WhatsApp integrationPaid add-onIncluded
Flat pricing
Customer 360° view
“We were paying ₹24,000/month for 8 Freshdesk agents and still had no CRM. Proactiq gave us helpdesk + CRM + invoicing for ₹4,999. The math wasn't hard.”
Ankit Agarwal
SaaS Startup, Pune

Why switch now?

Every month you stay on Freshdesk is a month of paying more for less.

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