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🛍️Retail·Customer Support & Helpdesk

Customer Support & Helpdesk for Retail Companies in India

Every customer issue resolved. Nothing lost in WhatsApp.

Structured support ticketing for Indian businesses — built to handle Indian GST, PF/ESIC compliance, and the realities of running a retail business in India.

🎧 50% faster resolution

Free plan forever · Paid from ₹1,999/month · Cancel anytime

The Customer Support & Helpdesk problems every retail company knows

If any of these sound familiar, you need a better system.

Customer complaints via email, call, and social media — no unified view

Product return and exchange tracking on paper

Negative reviews on Google spotted days later — no alert

How Proactiq Customer Support & Helpdesk fixes this for retail companies

Built specifically for how retail businesses work in India.

All customer complaints in one ticket system, assigned and tracked

Return and exchange processed systematically with refund status tracked

Google review alerts — respond within hours, not days

What you get with Proactiq Customer Support & Helpdesk

All included in every plan, from free to enterprise.

Ticket management
SLA tracking & alerts
Customer portal
Email-to-ticket
AI response suggestions
CSAT scoring
“We switched to Proactiq for our customer support & helpdesk needs. 50% faster resolution is no longer just a promise — it's our daily reality. Best decision we made for our retailbusiness.”

Vikram Patel

Owner, Electronics Retail Chain, Ahmedabad

Simple pricing for retail businesses

All 19 modules in every plan. No per-module fees.

Free

₹0

forever · 3 users

Start free

Starter

₹1,999

/month · 10 users

Upgrade
Most Popular

Growth

₹2,999

/month · 25 users

Upgrade

Scale

₹4,999

/month · unlimited

Upgrade

Ready to modernise your retail business?

Start free. No credit card. No setup fee. Your customer support & helpdesk is ready in 60 seconds.